By purchasing the Start-Up Consultation Package from MOSAI Group, you ("Client") agree to the following terms and conditions:

1. Scope of Services

MOSAI Group will provide the following as part of the Start-Up Consultation Package:

• A 30-minute Discovery Call to discuss business goals, challenges, and needs.
• Strategic Business & Branding Consultation, covering positioning, messaging, audience insights, and recommendations.
• Tech & Systems Guidance, including platform suggestions, integrations, and workflow recommendations.
• One (1) Consultation Session, where tailored insights, actionable steps, and a roadmap will be provided.

2. Fees & Payment

• The full payment is required at checkout before services begin.
• All payments are non-refundable, except in cases where MOSAI Group cannot fulfill the agreed-upon consultation.

3. Client Responsibilities

• Client agrees to provide all necessary information prior to the consultation to ensure a productive session.
• Client acknowledges that the consultation provides strategic guidance and recommendations, but execution of the recommendations is not included in this package.

4. No Guarantees

While MOSAI Group provides expert insights and tailored strategies, success depends on multiple factors beyond our control. We do not guarantee specific business outcomes, revenue growth, or success.

5. Rescheduling & Cancellations

• Clients may reschedule once with at least 48 hours' notice. Failure to do so will result in forfeiture of the session without refund.
• No-shows will be considered as completed services.

6. Intellectual Property

• Any materials, reports, or recommendations provided remain the intellectual property of MOSAI Group. Clients may use them internally but may not resell or redistribute them without permission.

7. Limitation of Liability

MOSAI Group is not liable for any business decisions, losses, or damages resulting from the consultation.

By checking the box at checkout, you confirm that you have read, understood, and agree to these terms.

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